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client_scripts [2024/12/12 12:27] – johnsonjohnclient_scripts [2024/12/16 06:08] (current) – johnsonjohn
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 ----- -----
-=====Next =====+=====Incident===== 
 +====Assigned to/Assignment group change==== 
 +<code> 
 +function onChange(control, oldValue, newValue, isLoading, isTemplate) { 
 +    if (isLoading || newValue === '') { 
 +       return; 
 +    } 
 +  
 +    //Type appropriate comment here, and begin script below 
 +     if (newValue != oldValue) { 
 +             g_form.setMandatory("assigned_to",false); 
 +         }   
 + } 
 +</code> 
 + 
 +---- 
 +====Hightlight Caller==== 
 +<code> 
 +function onChange(control, oldValue, newValue, isLoading) { 
 + var callerLabel = $('label.incident.caller_id'); 
 + var callerField = $('sys_display.incident.caller_id'); 
 + if (!callerLabel || !callerField) 
 + return; 
 +  
 + if (!newValue) { 
 + callerLabel.setStyle({backgroundImage: ""}); 
 + callerField.setStyle({color: ""}); 
 + return; 
 + } 
 + g_form.getReference('caller_id', vipCallerCallback); 
 +} 
 + 
 +function vipCallerCallback(caller) { 
 + var callerLabel = $('label.incident.caller_id').down('label'); 
 + var callerField = $('sys_display.incident.caller_id'); 
 + if (!callerLabel || !callerField) 
 + return; 
 +  
 + // define VIP flag position 
 + var bgPosition = "95% 55%"; 
 + //If VIP and authorized security requester, set flag and mark purple 
 + if ((caller.vip == 'true') && (caller.u_authorized_security_requester == 'true')) { 
 + if (document.documentElement.getAttribute('data-doctype') == 'true') 
 + bgPosition = "5% 45%"; 
 +  
 + callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' }); 
 + callerField.setStyle({color: "purple"}); 
 + } 
 + // If only VIP, set flag and mark red 
 + else if (caller.vip == 'true') { 
 + if (document.documentElement.getAttribute('data-doctype') == 'true') 
 + bgPosition = "5% 45%"; 
 +  
 + callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' }); 
 + callerField.setStyle({color: "red"}); 
 + } 
 + // If provider and authorized security requester, mark purple 
 + else if ((caller.u_snow_providers_group_member == 'true') && (caller.u_authorized_security_requester == 'true')) { 
 + callerField.setStyle({color: "purple"}); 
 + } 
 + // If only provider, mark red 
 + else if (caller.u_snow_providers_group_member == 'true') { 
 + callerField.setStyle({color: "red"}); 
 + } 
 + //check for Authorized Security Request status, and make sure they're not VIP 
 + //VIP supercedes ASR 
 + else if ((caller.u_authorized_security_requester == 'true')&&(caller.vip == 'false')&&(caller.u_snow_providers_group_member == 'false')) { 
 + callerField.setStyle({color: "blue"}); 
 + }  
 + else { 
 + callerLabel.setStyle({backgroundImage: ""}); 
 + callerField.setStyle({color: ""}); 
 + } 
 +} 
 +</code> 
 + 
 +---- 
 +====onChange Caller Email is Empty==== 
 +<code> 
 +function onChange(control, oldValue, newValue, isLoading, isTemplate) { 
 +    if (isLoading || newValue === '') { 
 +       return; 
 +    } 
 +  
 +     var callerDetails = g_form.getReference('caller_id',emptyCallerEmail); 
 +      
 +     function emptyCallerEmail(callerDetails) { 
 +         if (callerDetails.email == '') { 
 +             g_form.clearMessages(); 
 +             g_form.addInfoMessage('Please note: Email address for the caller, '+callerDetails.name+', is empty. They will not receive email communications sent by ServiceNow.'); 
 +         } else { 
 +             g_form.clearMessages(); 
 +         } 
 +     } 
 +     
 + } 
 +</code> 
 + 
 +---- 
 + 
 +====onLoad Caller Email is Empty==== 
 +<code> 
 +function onLoad() { 
 +    //Type appropriate comment here, and begin script below 
 +     var callerDetails = g_form.getReference('caller_id',emptyCallerEmail); 
 +      
 +     function emptyCallerEmail(callerDetails) { 
 +         if (callerDetails.email == '') { 
 +             g_form.addInfoMessage('Please note: Email address for the caller, '+callerDetails.name+', is empty. They will not receive email communications sent by ServiceNow.'); 
 +         } 
 +     } 
 + } 
 +</code> 
 + 
 +---- 
 + 
 +=====Sys_User===== 
 +====Example==== 
 +<code> 
 +function onChange(control, oldValue, newValue, isLoading) { 
 + var callerLabel = $('label.incident.caller_id'); 
 + var callerField = $('sys_display.incident.caller_id'); 
 + if (!callerLabel || !callerField) 
 + return; 
 +  
 + if (!newValue) { 
 + callerLabel.setStyle({backgroundImage: ""}); 
 + callerField.setStyle({color: ""}); 
 + return; 
 + } 
 + g_form.getReference('caller_id', vipCallerCallback); 
 +} 
 + 
 +function vipCallerCallback(caller) { 
 + var callerLabel = $('label.incident.caller_id').down('label'); 
 + var callerField = $('sys_display.incident.caller_id'); 
 + if (!callerLabel || !callerField) 
 + return; 
 +  
 +    //check for VIP & WFH status 
 +    var bgPosition = "95% 55%"; 
 +    if (document.documentElement.getAttribute('data-doctype') == 'true') { 
 +        bgPosition = "5% 45%"; 
 +    } 
 + 
 +    if (caller.vip == 'true') { 
 + callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' }); 
 + callerField.setStyle({color: "red"}); 
 + } else if (caller.u_wfh == 'true') { 
 + callerLabel.setStyle({backgroundImage: "url(images/icons/ico_home.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' }); 
 + callerField.setStyle({color: "orange"}); 
 + } else { 
 + callerLabel.setStyle({backgroundImage: ""}); 
 + callerField.setStyle({color: ""}); 
 + } 
 +} 
 +</code> 
 + 
 +---- 
 + 
 +=====Tasks===== 
 +====Hide empty variables==== 
 +<code> 
 +function onLoad() { 
 +    //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule 
 +    if(g_scratchpad.emptyVars != ''){ 
 +       var emptyVars = g_scratchpad.emptyVars.split(','); 
 +       for(i = 0; i < emptyVars.length; i++){ 
 +          g_form.setDisplay('variables.' + emptyVars[i], false); 
 +       } 
 +    } 
 + } 
 +</code> 
 + 
 +---- 
 + 
client_scripts.txt · Last modified: by johnsonjohn